Assessment of patient contentment during treatment in dental institutions with an analytical model

Introduction: An institute’s quality improvement activities involve patients, staff and stake holders by translating feedbacks into real improvements; aiming “maximum benefit to the patients”. The presented study has been carried out as a step towards service improvement and is expected to explain in a simplified way; specific patient related criteria, which should be given consideration during treatment in dental institutions.
Aim To assess patient contentment during treatment in dental institutions with an analytical model
Objectives: To assess patient contentment by evaluation of analytical model comprising of patient related factors influencing the treatment.
Materials and Method: Study sample comprised of 1000 individuals reporting to the OPD of the institute selected by simple randomization; wherein, every third patient reporting to the OPD was considered for inclusion in the study. The selection procedure continued till 1000 patients, feedback forms were collected.
Conclusion: From treatment whenever the patient is satisfactory about the treatment they recommend such treatment centre in their friends & relatives. Therefore patient content is an important factor for dental hospitals.